Shipping policy
Shipping policy
Order processing We pack and ship orders within 1–3 business days, Monday to Friday. Orders placed on weekends or US holidays are processed the next business day. During sales and holidays, like Black Friday Week, processing can take a little longer.
Shipping destinations We ship within the contiguous United States (the 48 states and Washington DC) and to military addresses (APO/FPO/DPO). We don't currently ship to Alaska, Hawaii, US territories or international addresses.
Shipping rates and delivery estimates
| Option | Cost | Time in transit |
|---|---|---|
| Standard | $8, free on orders of $90 and up | 3–5 business days |
| Express | $15 | 1–2 business days |
Transit times start once your order ships and don't include processing time. With processing, most Standard orders arrive within 3–8 business days. Military addresses ship with Standard shipping and can take a few extra days.
Tip: 3 Knee-High Compression Socks with our automatic Buy 3, save 15% come to $96.90, so they ship free.
Order tracking When your order ships, we'll email you a shipping confirmation with your tracking number and a link to follow your package. You can also check your order status from the confirmation email or your account at venasense.com.
Shipping questions Need help with a delayed, missing or damaged order? Email us at help@venasense.com with your order number and we'll make it right.
- Damaged on arrival: email us within 7 days of delivery with a photo of the package and the socks.
- Marked delivered but not received: check with neighbors and your building's mail area, then email us within 7 days and we'll help track it down with the carrier.
- Wrong address: please double-check it at checkout. If you spot a mistake, email us right away. We can update it as long as the order hasn't shipped.